2× week
Lower-traffic environments and smaller footprints. Defined days you can plan around.
How we work
Defined days. Spaces that need to look right.
Choose how often we attend, then a scope band. Offices, retail and showrooms across Manly and the Northern Beaches. Licensed trades stay licensed. Tide FM stays your point of contact.
How often we attend
2× week, 3× week, or weekday
Structured to match how you operate. Extra visits for events and resets when you need them.
3× week
Active offices, showrooms and client-facing spaces where presentation has to hold between visits.
Weekday
High-use or customer-facing daily environments.
Events and resets
Extra attendance for events, showroom resets or a specific requirement, quoted when needed.
Who we work with
Spaces where presentation matters
Offices and workplaces
Commercial floors that need to look right for staff and visitors, every agreed day.
Retail
Customer-facing stores where missed details show immediately.
Showrooms and brand-sensitive interiors
Design-led and premium spaces where presentation is the product.
Our approach
Structured, consistent, accountable
- 01
Defined days
Service days you can plan around. Typically two or three visits a week, set to the site.
- 02
Consistent standards
The same people, the same job sheet, the same standard at every visit.
- 03
Detail focus
High-visibility areas first: entries, glass, washrooms, floors, client-facing rooms.
- 04
Proactive communication
We tell you before a small issue becomes a chase.
- 05
Ownership of outcomes
We take responsibility for the result, not only the hours on site.
Operating product
Presentation, support, or full site
Presentation
The workplace looks after itself on a schedule you can rely on.
Includes
- Scheduled commercial cleaning on defined days, typically two or three visits a week
- Washrooms, kitchens and consumables
- Presentation inspections and quality notes
- Event and reset support as agreed
- One named Tide FM contact
Not included
- Reactive repairs beyond consumables and presentation
- Licensed plumbing, electrical or asbestos work
- Energy, mould or hazardous-materials programmes
Photo notes after each attendance. Issues logged and sent to you.
Presentation and facilities support
Cleaning plus a regular person on the floor who finds and finishes the small stuff.
Includes
- Everything in Presentation
- Regular facilities attendance and inspections
- Minor works and handyman tasks
- Coordination of licensed trades
- Job sheets, photos and completion records in your portal
Not included
- Capital works without a separate proposal
- Licensed work Tide FM does not hold a licence for (we coordinate it)
- Work beyond your nominated approval limit, until you approve it
Each attendance logged. Open jobs visible in the portal. Summary as agreed, typically monthly.
Full site
One accountable partner for presentation, maintenance, environment and records.
Includes
- Everything in Presentation and facilities support
- Energy walkthroughs and opportunity registers
- Environmental health response (moisture, indoor air, drying programmes)
- Asbestos document coordination with licensed specialists
- Workplace logistics and assessed product supply
- Authority-limit approvals in the portal
Not included
- Work Tide FM is not licensed to perform (we stay the point of contact)
- Accounting, payroll or BAS (those stay in MYOB and your systems)
- Unscoped capital projects
Portal is the live record: jobs, documents, invoices, approvals. Written summaries as agreed.
Service levels
How we attend
Defined days first. We do not publish hour-based SLAs we cannot keep for every site. The number below is the one to call.
Defined days
Attendance is on agreed service days, typically two or three visits a week. Not a drop-in unless the agreement says so.
Enquiries
We respond on business days. For same-day help, call Michael Rosato on the number in the header.
Events and resets
Extra visits for events, showroom resets or a specific requirement. Quoted before we attend.
High priority
Brought forward into the current or next attendance. We tell you what moved and why.
Emergency environmental
Call first: water damage, mould risk or indoor-air emergency. Mobilisation and equipment hire may apply. Licensed specialists are brought in where the work requires it.
After hours
Use the published mobile. If it can wait for the next defined day, say so and we will log it rather than mobilise.
Variations
No work beyond your nominated authority limit until you approve or decline in the portal. Delay consequences are stated on the request.
Licensed work
Who does the work
| Work | Who holds the capability | Tide FM role |
|---|---|---|
| Scheduled cleaning and presentation | Tide FM employed staff | We do this work. |
| Facilities support and minor works | Tide FM employed staff | We do this work. We stay your point of contact. |
| Plumbing (licensed) | Licensed plumber | We scope, coordinate, record and complete. We do not claim the licence. |
| Electrical (licensed) | Licensed electrician | We scope, coordinate, record and complete. We do not claim the licence. |
| Asbestos removal and clearance | Licensed asbestos contractor and hygienist | We manage registers, plans, quotations, air monitoring coordination and records. |
| Indoor air and mould investigation | Tide FM with specialist hygienist where required | We follow source, contain, remove, dry, verify. Fogging is not sold as remediation. |
Need a scoped band for your sites?
We will recommend Presentation, Support or Full site.